Privacy

Flying Cloud Theatre, (‘our’, ‘us’ or ‘we’), are committed to ensuring the protection of your privacy and it’s important for you to know and understand how we will use and protect any information you give us through the use of our website, our social media, emails, documentation, letters and eNewsletter.Our privacy policy seeks to follow the current Privacy and Electronics Communications Regulation (PECR), or ePrivacy Directive, and the General Data Privacy Regulations (GDPR).

Effective from 1st May 2018, and through subsequent updates, your information will only be used in accordance with this Privacy Policy. We reserve the right to alter this Policy without notice and therefore suggest that you check back from time to time to ensure you are up to date and happy with any changes made.

We may collect the following information

  • name and job title
  • contact information including email, website and social media contacts, including but not confined to, Twitter, LinkedIn, Google + and Facebook. plus user’s IP address
  • demographic information such as post code, preferences and interests
  • other information relevant to customer requirements via our surveys and/or offers

How we collect information

We collect information via our website contact form, our eNewsletter sign up form, our customer survey form and via our social media channels, including, but not limited to, Facebook, Twitter, LinkedIn and Google +. We may also collect it face-to-face at meetings, events, performances and seminars from people who show interest in our work.

We will keep any information you provide confidential and will not share with any third parties unless legally obliged. We keep all business cards provided to us by interested parties. Any information shared with us digitally may be kept for up to 90 days, after which it will be deleted unless we are/have been or are about to be part of a joint collaborative project, for example, you are/were/become a client or a professional associate/supplier, we will retain your information indefinitely unless you ask us to remove it from our database.

You may, at any time, request to see what information of yours we hold and request its deletion. There is no charge and we will supply the information to you within 30 days.

Why do we collect this information and what do we do with it?

Transparent and responsible

We gather client and associates’ information to better understand our clients’, audiences’ suppliers’ and associates’ needs and provide the best service possible, more specifically for:

  • our internal records, so that we can keep in touch with clients, suppliers, associates and interested parties
  • improvement of our products and services
  • the tailoring of this website according to clients’ interests
  • quotation and project work with clients and professional associates

eNewsletters

We use a third party provider, MailChimp to deliver our eNewsletters.

If you choose to ‘opt in’ and sign up to receive our e-newsletter you will periodically receive information we believe you may find useful, valuable, timely and of interest to you about us, our products and services.

Through MailChimp we gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp Privacy Policy 

It will be clear that our eNewsletters are from us and you may unsubscribe at any time, which will remove your contact details from our eNewsletter database. You may also re subscribe whenever you wish via our website.

Social Media

We also use Facebook, Twitter, LinkedIn. You’ll find their privacy policies here:

Facebook Privacy Policy

Twitter Privacy Policy

LinkedIn Privacy Policy

Links to external websites

Our website contains links to other third party websites, which we feel may be of interest or use to you. Please be aware, however, that once you have left our website we do not have any control over these third party websites and cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement. Please take care and ensure you check the privacy policy or statement applicable to the website you’re visiting.

 Safe and secure

We are committed to ensuring that your information is secure and to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

We will not lease, sell or distribute your personal information to third parties unless we have your permission or are required by law.

Cookies

We use cookies on our website.  Cookies are small text files that help website owners give visitors tailored browsing experiences, thus optimizing the site’s efficiency for each and every visitor.  Many cookies are essential to the functionality of a website and without them the site may not seem to work properly. On our site we have Google analytics cookies.  These give us no personal information about you they simply help us to improve our site and give you the information you’re seeking.Our essential cookies are:

NAME PROVIDER TYPE EXPIRES
wfvt_# flyingcloudtheatre.com HTTP Session

Statistics Cookies

NAME PROVIDER TYPE EXPIRES
vuid vimeo.com HTTP 2 Years

Unclassified Cookies

NAME PROVIDER TYPE EXPIRES
wordfence_verifiedHuman flyingcloudtheatre.com HTTP Session

We may also stream our video content from the third party supplier You Tube.  Please view their privacy and cookie policy at: http://www.google.co.uk/intl/en/policies/privacy/

https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

Google Analytics data retention is 38 months. You’ll find Google’s Analytics Privacy Policy here.
You can opt-out of Google Analytics cookies altogether by linking to this Google Analytics Opt-Out Add-on.

Privacy queries, data removal and complaints

Please contact leandra@flyingcloudtheatre.com if you have a query, wish to remove your data from our systems or have a complaint about something you think we have done that affects your data privacy. In respect of a complaint, please do let us know and allow us to remedy the situation. You are also free, at any time, to contact the Information Commissioner’s Office via the https://ico.org.uk.

This is a statement of our Privacy Policy and is not a contract. For further information on data protection and the requirements of GDPR we encourage you to visit the ePrivacy Regulation and the ICO Guide to General Data Protection Regulation. 

Thank you.